Refund Policy

Last updated: June 17, 2026

1. Overview

We want you to be satisfied with Out Rank. If you're not completely happy with your subscription, we're here to help with refunds under the terms outlined below.

2. 14-Day Money-Back Guarantee

New subscribers can request a full refund within 14 days of their first payment. This applies to:

  • Monthly Pro subscriptions
  • Annual Pro subscriptions (first year only)

To request a refund under this guarantee, please contact us within 14 days of your initial payment.

3. Monthly Subscriptions

For monthly subscription refunds:

  • Within 14 days of initial signup: Full refund available
  • Within 14 days of renewal: Partial refund for unused days available upon request
  • After 14 days: No refund available, but you may cancel anytime and won't be charged again

4. Annual Subscriptions

For annual subscription refunds:

  • Within 14 days: Full refund available
  • After 14 days but within 30 days: Pro-rated refund for unused months
  • After 30 days: No refund available

5. Pay-as-you-go (Per-Article)

Payments for individual article generation are non-refundable once the article generation has started. If you experience technical issues preventing article generation, please contact us for assistance.

6. BYOK (Bring Your Own Key) Users

If you're using your own AI API key:

  • Out Rank subscription fees are still applicable to this policy
  • AI API costs are between you and your AI provider (DeepSeek)
  • We cannot refund API costs charged by third-party providers

7. How to Request a Refund

To request a refund:

  1. Email us at support@outrank.com with your account email
  2. Include the reason for your refund request
  3. Allow 1-3 business days for us to respond

8. Processing Time

Approved refunds are typically processed within 5-10 business days. The refund will be returned to the original payment method used for the purchase.

9. Subscription Cancellation

Even if you're not eligible for a refund, you can cancel your subscription at any time to prevent future charges. Your access will continue until the end of your current billing period.

To cancel: Log in to your account, go to Settings > Billing, and click "Cancel Subscription."

10. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. Initiating a chargeback may result in your account being suspended and may affect your ability to use Out Rank in the future.

11. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact

For refund requests or questions about this policy, please contact us:

Out Rank
Email: support@outrank.com